FAQs
Frequently Asked Questions
What's included in social media management?
Strategy, content planning, posting, community management, and monthly reporting, plus the content itself. We’re an embedded agency, so we don’t just schedule what you send us. Our team plans and creates the photography and video that goes into your feed, so you’re not managing a separate photographer or videographer alongside us.
Do I need to provide content, or do you create it?
You can provide or we can create. If we create, our content team shoots on professional kit, the latest iPhones and drone, so what goes out is the perfect mix for what your audience is resonating with.
Which platforms will you manage for us?
We don’t work to a fixed list. We go wherever your audience actually is, whether that’s Instagram and Facebook, TikTok, LinkedIn, or a mix of all of them. That gets decided once we understand your business, not before.
How much does it cost?
It depends on scope, so we don’t publish a flat rate. Get in touch and we’ll put together a proper quote based on what you actually need.
Is there a minimum contract length?
Retainers start with a 3-month minimum, then continue on a rolling basis. No long lock-in after that, and you can leave with notice.
How long before I see results?
There’s no single answer, it depends on where your accounts start from. Once we’ve seen your current position, we’ll give you a realistic timeframe rather than a generic promise.
Will I see content before it's posted?
Yes. We build a review step into the process, so nothing goes live without your sign-off first.
Who owns the content once we stop working together?
Everything we publish for you is yours to keep, we’ll provide you with a content library to download after each shoot.
How is this different from hiring an in-house social media manager?
You get a full team rather than one person. Strategy, content creation, design, community management and reporting, covered by people who specialise in each part, for less than a single full-time salary would usually cost.
Do you also handle paid social?
Yes. Our ads team runs Meta advertising alongside your organic content, so paid and organic work together rather than sitting with two separate providers who never talk to each other.
Will you write captions in our tone of voice?
Yes. We write in your voice, not a generic template, and captions are built to create curiosity rather than just repeat what’s already in the photo or video.
Can you work with a business that's never done social media properly before?
Yes, that’s a normal starting point. It usually means more groundwork in the first few weeks: setting up profiles properly, establishing tone of voice, and building a strategy from scratch before content goes out.
How do you measure whether it's working?
Reach, engagement, and enquiries or bookings that can actually be traced back to social, not just follower count. You’ll see this in your monthly report, along with what we’re adjusting for the month ahead.
What our clients say about us...
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